Useless service, poor internal communication

Useless to say the least... send me an email to say my policy is active on 9 Nov 2023, take a pro-rata deduction of R27 odd Rand. Don't take the debit order at the end of Nov. Waste money on a phone call yesterday, put on hold for ages to be told the policy is only active from 1 December 2023 and the first scheduled debit order is end of Jan 2024. then back pedaled to tell me it will be 28 Dec 2023... Now I need to claim. Go through the long process just to be told I have an excess of R750 which I don't. Then because there is an error on the system due to non-payment of the account they cannot process the claim. Phone again today, wait forever for the call to be answered and land up on hold again for ages. The young man who dealt with me was very good, apologetic assured me the problem is solved and I can go ahead and claim. I am assured a claims specialist Sylvia will call me to sort it out. Wrong... Someone else phones me and we have the same conversation as the previous day and guess what? After 26 mins on the phone, we cannot proceed with the claim because there is an error on the system due to non-payment on the account. I have only been with this company for a month and their inability to process simple things like debit orders and claims and have the 2 departments have access to each others systems is ridiculous. And to top it off, You have 1 more chance to fix this Bettersure or I am gone.