CS
Caryn S
1 reviews | Active since Apr 2026
21 Apr 2026, 11:24
Unresponsive After Policy Agreement — Avoid
The service was excellent up until we agreed to the policy.
However, once the agreement was in place, all communication ceased. Our lawyers attempts to make contact went unanswered, and multiple follow-up attempts to update our policy details have also been ignored.
This level of unresponsiveness is completely unacceptable and reflects very poorly on the quality of their customer service.
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BetterSure Financial Consultants's replyOfficial
21 Apr 2026, 11:42Helli Caryn
Thank you for bringing this to our attention. We are deeply disappointed to hear about your service experience characterised by a lack of communication. This is far below the standard of service excellence that we promise to deliver in all client engagements, and we're worried that this was the case for you.
Please allow us to look into your concerns with our service team and urgently get feedback from our communication records. If you can, please let us know which communication channels you used, i.e., email addresses that you sent communication to.
We aim to resolve each of your concerns and restore your trust in our service.
Warm regards,
BetterSure
Thank you for bringing this to our attention. We are deeply disappointed to hear about your service experience characterised by a lack of communication. This is far below the standard of service excellence that we promise to deliver in all client engagements, and we're worried that this was the case for you.
Please allow us to look into your concerns with our service team and urgently get feedback from our communication records. If you can, please let us know which communication channels you used, i.e., email addresses that you sent communication to.
We aim to resolve each of your concerns and restore your trust in our service.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply21 Apr 2026, 11:42
Official
Helli Caryn
Thank you for bringing this to our attention. We are deeply disappointed to hear about your service experience characterised by a lack of communication. This is far below the standard of service excellence that we promise to deliver in all client engagements, and we're worried that this was the case for you.
Please allow us to look into your concerns with our service team and urgently get feedback from our communication records. If you can, please let us know which communication channels you used, i.e., email addresses that you sent communication to.
We aim to resolve each of your concerns and restore your trust in our service.
Warm regards,
BetterSure
Thank you for bringing this to our attention. We are deeply disappointed to hear about your service experience characterised by a lack of communication. This is far below the standard of service excellence that we promise to deliver in all client engagements, and we're worried that this was the case for you.
Please allow us to look into your concerns with our service team and urgently get feedback from our communication records. If you can, please let us know which communication channels you used, i.e., email addresses that you sent communication to.
We aim to resolve each of your concerns and restore your trust in our service.
Warm regards,
BetterSure