LD
Lindelani D
1 reviews | Active since Sept 2018
10 Jun 2025, 10:44
Unreasonable and Policy
I Lodged a claim regarding issues in my property, and they sent an inspector to come and check the house, unfortunately they declined the claim. I asked them to share the report regarding the inspection done in my house but i was told they are not allowed to share the report with me about my house.
You decline a claim and if the customer asks for a report, you also deny giving them that. I think i have a right to see the report about my house from an insurance that i pay every month.
I am cancelling my policy with them. they are losing a customer over a simple report.
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Replies (1)
BetterSure Financial Consultants's replyOfficial
11 Jun 2025, 09:50Hello Lindelani
Thank you for bringing this to our attention. We're truly sorry to hear about your frustration regarding your claim experience and the lack of access to the inspection report. We understand how important transparency is, especially when it involves your home and a decision that impacts you directly.
Although we can't share the assessment report with you, we acknowledge that clearer communication around this matter could have helped ease your concerns.
We sincerely regret losing your trust and would appreciate the opportunity to reconnect and discuss how we could make things right. Please know that your feedback has been escalated to our team for urgent review.
A consultant will urgently contact you to provide any clarity that you need regarding the claim outcome.
Warm regards,
BetterSure
Thank you for bringing this to our attention. We're truly sorry to hear about your frustration regarding your claim experience and the lack of access to the inspection report. We understand how important transparency is, especially when it involves your home and a decision that impacts you directly.
Although we can't share the assessment report with you, we acknowledge that clearer communication around this matter could have helped ease your concerns.
We sincerely regret losing your trust and would appreciate the opportunity to reconnect and discuss how we could make things right. Please know that your feedback has been escalated to our team for urgent review.
A consultant will urgently contact you to provide any clarity that you need regarding the claim outcome.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply11 Jun 2025, 09:50
Official
Hello Lindelani
Thank you for bringing this to our attention. We're truly sorry to hear about your frustration regarding your claim experience and the lack of access to the inspection report. We understand how important transparency is, especially when it involves your home and a decision that impacts you directly.
Although we can't share the assessment report with you, we acknowledge that clearer communication around this matter could have helped ease your concerns.
We sincerely regret losing your trust and would appreciate the opportunity to reconnect and discuss how we could make things right. Please know that your feedback has been escalated to our team for urgent review.
A consultant will urgently contact you to provide any clarity that you need regarding the claim outcome.
Warm regards,
BetterSure
Thank you for bringing this to our attention. We're truly sorry to hear about your frustration regarding your claim experience and the lack of access to the inspection report. We understand how important transparency is, especially when it involves your home and a decision that impacts you directly.
Although we can't share the assessment report with you, we acknowledge that clearer communication around this matter could have helped ease your concerns.
We sincerely regret losing your trust and would appreciate the opportunity to reconnect and discuss how we could make things right. Please know that your feedback has been escalated to our team for urgent review.
A consultant will urgently contact you to provide any clarity that you need regarding the claim outcome.
Warm regards,
BetterSure