Unprofessional

Worst experience ever. I bought this house for my daughter and Stander bank recommended you guys as the best. The roof is hanging and danger to my grandkids. The house is always maintained. This happened recently. Your first clam handler and sendond one came out and approved the claim. Nothing was done after numerous call and mails. Third time third handler came out and decline the claim stating nails was used and not *****s.. They house was bought like this and never mentioned. Since when do you decline this due to nails. Most ceilings is installed with nails. Sort this claim out ASAP. The third claim handler named SIBUSISO had an attitude and my daughter was only nice. She just said it's no use using this insurance and will have to cancel. He took his phone and told her then cancel and show her to number. Not on at all. Claim ***. BSH***