MB
Mamosia B
1 reviews | Active since Jan 2024
18 Jun 2024, 08:43
Unpaid life insurance for the house
I’m so feeling betrayed as they are deliberately delaying house life insurance payment for a house in Rustenberg, Watetfall east , no 50 Grasslands estate, it’s a deceased estate matter in which I am a co owner and the spouse has since passed on in 2021, Estate attorney are helpless because when we make follow ups with the insurance they keep saying they did not receive documentation which we have a proof that all required documentation were sent including power of attorney, this has a negative impact on the estate as the house is accumulating interests that are so high,
Helpful (0)
Replies (10)0
Replies (10)
BetterSure Financial Consultants's replyOfficial
18 Jun 2024, 09:27Good morning Mamosia
Our deepest condolences on the passing of your spouse. We apologise for the betrayal you are experiencing. Can you kindly share a reference/policy number so we can escalate this with our claims team to investigate urgently?
Warm regards,
BetterSure
Our deepest condolences on the passing of your spouse. We apologise for the betrayal you are experiencing. Can you kindly share a reference/policy number so we can escalate this with our claims team to investigate urgently?
Warm regards,
BetterSure
BetterSure Financial Consultants's reply18 Jun 2024, 09:27
Official
Good morning Mamosia
Our deepest condolences on the passing of your spouse. We apologise for the betrayal you are experiencing. Can you kindly share a reference/policy number so we can escalate this with our claims team to investigate urgently?
Warm regards,
BetterSure
Our deepest condolences on the passing of your spouse. We apologise for the betrayal you are experiencing. Can you kindly share a reference/policy number so we can escalate this with our claims team to investigate urgently?
Warm regards,
BetterSure
MB
Mamosia B's updateReviewer Update
18 Jun 2024, 12:42HLB***
MB
Mamosia B's update18 Jun 2024, 12:42
Reviewer Update
HLB***
BetterSure Financial Consultants's replyOfficial
18 Jun 2024, 13:35Thank you Mamosia.
BetterSure Financial Consultants's reply18 Jun 2024, 13:35
Official
Thank you Mamosia.
BetterSure Financial Consultants's replyOfficial
20 Jun 2024, 10:02Hello Mamosia
Our team has tried to investigate the matter; however, it turns out that the above-mentioned policy is not insured by BetterSure. We could not find anything in our client records, and we've checked using your ID and the reference number you provided.
Our records show that this policy is with Standard Bank. Contact them for assistance with your query.
Warm regards and all the best,
BetterSure
Our team has tried to investigate the matter; however, it turns out that the above-mentioned policy is not insured by BetterSure. We could not find anything in our client records, and we've checked using your ID and the reference number you provided.
Our records show that this policy is with Standard Bank. Contact them for assistance with your query.
Warm regards and all the best,
BetterSure
BetterSure Financial Consultants's reply20 Jun 2024, 10:02
Official
Hello Mamosia
Our team has tried to investigate the matter; however, it turns out that the above-mentioned policy is not insured by BetterSure. We could not find anything in our client records, and we've checked using your ID and the reference number you provided.
Our records show that this policy is with Standard Bank. Contact them for assistance with your query.
Warm regards and all the best,
BetterSure
Our team has tried to investigate the matter; however, it turns out that the above-mentioned policy is not insured by BetterSure. We could not find anything in our client records, and we've checked using your ID and the reference number you provided.
Our records show that this policy is with Standard Bank. Contact them for assistance with your query.
Warm regards and all the best,
BetterSure
MB
Mamosia B's updateReviewer Update
20 Jun 2024, 10:14How come you have been responding requesting supporting documents for clam? When you have no idea of this cover, can I share you response and e- communication?
MB
Mamosia B's update20 Jun 2024, 10:14
Reviewer Update
How come you have been responding requesting supporting documents for clam? When you have no idea of this cover, can I share you response and e- communication?
BetterSure Financial Consultants's replyOfficial
20 Jun 2024, 10:19Hello Mamosia
Please share the correspondence. We will look into it. The communication is probably intended to determine the relevant information, but please share.
Warm regards
BetterSure
Please share the correspondence. We will look into it. The communication is probably intended to determine the relevant information, but please share.
Warm regards
BetterSure
BetterSure Financial Consultants's reply20 Jun 2024, 10:19
Official
Hello Mamosia
Please share the correspondence. We will look into it. The communication is probably intended to determine the relevant information, but please share.
Warm regards
BetterSure
Please share the correspondence. We will look into it. The communication is probably intended to determine the relevant information, but please share.
Warm regards
BetterSure
MB
Mamosia B's updateReviewer Update
20 Jun 2024, 10:28This platform doesn’t allow me to upload, can I have your direct email address
And documents we completed are from Bettersure, so I just don’t understand whyyou say you not aware of this policy,
And documents we completed are from Bettersure, so I just don’t understand whyyou say you not aware of this policy,
MB
Mamosia B's update20 Jun 2024, 10:28
Reviewer Update
This platform doesn’t allow me to upload, can I have your direct email address
And documents we completed are from Bettersure, so I just don’t understand whyyou say you not aware of this policy,
And documents we completed are from Bettersure, so I just don’t understand whyyou say you not aware of this policy,
BetterSure Financial Consultants's replyOfficial
20 Jun 2024, 11:03Hello Mamosia,
We have responded to your last message, please use the email address provided. Our claim manager will handle your query with urgency.
Warm regards
BetterSure
We have responded to your last message, please use the email address provided. Our claim manager will handle your query with urgency.
Warm regards
BetterSure
BetterSure Financial Consultants's reply20 Jun 2024, 11:03
Official
Hello Mamosia,
We have responded to your last message, please use the email address provided. Our claim manager will handle your query with urgency.
Warm regards
BetterSure
We have responded to your last message, please use the email address provided. Our claim manager will handle your query with urgency.
Warm regards
BetterSure
MB
Mamosia B's updateReviewer Update
20 Jun 2024, 11:06Received and , the email address I have been communicating and submitting using it , wanted to be sure now that you saying you have no records of our claims
MB
Mamosia B's update20 Jun 2024, 11:06
Reviewer Update
Received and , the email address I have been communicating and submitting using it , wanted to be sure now that you saying you have no records of our claims
BetterSure Financial Consultants's replyOfficial
20 Jun 2024, 11:18Hello Mamosia,
The policy number you have provided initially was not a BetteSure policy number, therefore we could not trace the claim on that specific number. However, our claim manager has been in contact with the claim administrator and now has the correct and necessary information we need. We will provide feedback as soon as possible.
Warm regards
BetterSure
The policy number you have provided initially was not a BetteSure policy number, therefore we could not trace the claim on that specific number. However, our claim manager has been in contact with the claim administrator and now has the correct and necessary information we need. We will provide feedback as soon as possible.
Warm regards
BetterSure
BetterSure Financial Consultants's reply20 Jun 2024, 11:18
Official
Hello Mamosia,
The policy number you have provided initially was not a BetteSure policy number, therefore we could not trace the claim on that specific number. However, our claim manager has been in contact with the claim administrator and now has the correct and necessary information we need. We will provide feedback as soon as possible.
Warm regards
BetterSure
The policy number you have provided initially was not a BetteSure policy number, therefore we could not trace the claim on that specific number. However, our claim manager has been in contact with the claim administrator and now has the correct and necessary information we need. We will provide feedback as soon as possible.
Warm regards
BetterSure