******** debit

Earlier this year I took out a life policy with better life as I had been approved by the bank for a home loan. But after the sometime had went by without the bond being registered in my name, the bank conducted a re-assessment on me and I did not qualify the second time around. I spoke to one of the employees at better life to explain to them that I was not going to proceed with the policy anymore because of the fact that I'm not going to be moving into the house anymore and they agreed to send me a cancellation form. To my surprise, instead of cancelling the policy they continued and debited money from my account albeit I had given them the above mentioned story. Just please get it right, please cancel out my policy, and can you please refund my money.