Unhappy de*****ed customer

I took out a new bond account with ABSA Bank through betterbonds. During that process ABSA insurance gave me their home owners insurance and bettersure also wrote me a policy. At that time I had thought ABSA and bettersure are working together to assist me through the process. After I had learned that these were two different policies, luckily the consultant that assisted with writing up a new bettersure home owners insurance called me and I clearly stated that he shouldn't proceed with the policy. He even assured me that my policy was definitely going to be cancelled on the recorded line. Few months later to my surprise bettersure is helping themselves to my funds. After I clearly stated on the recorded line that my policy should be cancelled and promised that it will be cancelled.

You would think any company that de*****ed a customer intentionally or unintentionally once they become aware of it they would firstly apologies for the "error " if we could call it that and then refund that customer thier full amount. No,that wasn't the case with ********** "bettersure ", they still insisted on my ABSA policy documents before they could refund me. I thought that was unnecessary since I had asked for my policy to be cancelled long before the policy could commence but I still sent my documents.

You think it ends there? No!! ********** "bettersure " decided to only give me around half of my refund, why? I don't know.

My answer will be, ********** will always be **********. Please be careful of this bettersure insurance company, it's full of ********** and the company itself doesn't take ***** seriously.