Unhappy customer

The claims process I've experienced is not good. I feel incriminated with the requests like my claim is being fabricated to gain a benefit of some sort. The claim is for retrenchment and this is the product that was taken with Betterlife. It is always very easy to sign up but when a claim arises it turns complicated to adhere to your contract. I might not be important to Betterlife or IUA but the public should know what they are in for when they sign up and will experience when they claim - numerous request for documents and delay tactics week on week!