********* business conduct

In June 2018, I requested termination of my home insurance in writing and the date of termination on the email was the 24th of June, I got an automated response from betterlife stating that an agent will contact me within 48 hours to conclude the cancellation.

To date the call has not come through, on the 27th of June they debited my account for July and again I tried to contact them on the telesure number provided and was sent from telesure to auto & gen and then to betterlife with no success. On the 27th of July again they debited my account August and I sent an email again inquiring and to date I'm still waiting for the agent.

On the 27th of August they have debited my account for September and yesterday, I went through the telesure, auto & general to betterlife process without success meaning come the 27th of Sept they will continue with their ********* business conduct.

I'm writing to the ombudsman and I believe it's fair for me to expose this ********* business conduct before more of the beautiful south africans fall prey to this pathetic company