LP
Leanne P
1 reviews | Active since Aug 2018
01 Mar 2026, 18:11
Unauthorized debit orders
I never approved a debit order and never requested that the service be activated yet my bank account was still debited without my approval. I have requested my money back and just get an email from retentions and the following month its the same thing again. This is unacceptable. I want my money back.
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BetterSure Financial Consultants's replyOfficial
02 Mar 2026, 13:00Hello, Leanne.
Thank you for bringing this to our attention.
We sincerely apologise for the frustration that this policy cancellation has caused you. According to the financial services Policyholder Protection Rules, we are not allowed to activate a policy without the consent of a client, so it is concerning that you say a policy was registered in your name without your approval. We will get the sales call recordings to understand how we ended up in this arrangement, and we will also urgently inform the service team to cancel the policy and ensure you are not debited again.
We will keep you updated on the status of the cancellation.
Warm regards,
BetterSure
Thank you for bringing this to our attention.
We sincerely apologise for the frustration that this policy cancellation has caused you. According to the financial services Policyholder Protection Rules, we are not allowed to activate a policy without the consent of a client, so it is concerning that you say a policy was registered in your name without your approval. We will get the sales call recordings to understand how we ended up in this arrangement, and we will also urgently inform the service team to cancel the policy and ensure you are not debited again.
We will keep you updated on the status of the cancellation.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply02 Mar 2026, 13:00
Official
Hello, Leanne.
Thank you for bringing this to our attention.
We sincerely apologise for the frustration that this policy cancellation has caused you. According to the financial services Policyholder Protection Rules, we are not allowed to activate a policy without the consent of a client, so it is concerning that you say a policy was registered in your name without your approval. We will get the sales call recordings to understand how we ended up in this arrangement, and we will also urgently inform the service team to cancel the policy and ensure you are not debited again.
We will keep you updated on the status of the cancellation.
Warm regards,
BetterSure
Thank you for bringing this to our attention.
We sincerely apologise for the frustration that this policy cancellation has caused you. According to the financial services Policyholder Protection Rules, we are not allowed to activate a policy without the consent of a client, so it is concerning that you say a policy was registered in your name without your approval. We will get the sales call recordings to understand how we ended up in this arrangement, and we will also urgently inform the service team to cancel the policy and ensure you are not debited again.
We will keep you updated on the status of the cancellation.
Warm regards,
BetterSure