SM
Sarah M
1 reviews | Active since Nov 2024
30 Dec 2025, 07:58
Unauthorized debit
I've requested cancellation and got confirmation but still get unauthorised debits every month. Someone please advise where to report this so it's taken serious
Helpful (0)
Replies (2)0
Replies (2)
BetterSure Financial Consultants's replyOfficial
30 Dec 2025, 13:42Hello Sarah,
Thank you for reaching out to us. We're sorry to hear that you are still getting debited after canceling your policy with us. Please let us pass your concerns to the right team and ensure that this gets sorted out as soon as possible.
Warm regards,
BetterSure
Thank you for reaching out to us. We're sorry to hear that you are still getting debited after canceling your policy with us. Please let us pass your concerns to the right team and ensure that this gets sorted out as soon as possible.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply30 Dec 2025, 13:42
Official
Hello Sarah,
Thank you for reaching out to us. We're sorry to hear that you are still getting debited after canceling your policy with us. Please let us pass your concerns to the right team and ensure that this gets sorted out as soon as possible.
Warm regards,
BetterSure
Thank you for reaching out to us. We're sorry to hear that you are still getting debited after canceling your policy with us. Please let us pass your concerns to the right team and ensure that this gets sorted out as soon as possible.
Warm regards,
BetterSure
BetterSure Financial Consultants's replyOfficial
02 Jan 2026, 10:00Hello Sarah,
Kindly note the refund has been processed successfully.
Our consultant confirmed that the premiums were already submitted when you cancelled the cover, and they informed you that the debit will go off but that a refund will be done as soon as the cancellation is concluded.
If you need help or clarity with anything else, please let us know.
Again, we are sorry to see you go. Should you wish to reinstate your cover, we will gladly assist you.
Warm regards,
BetterSure
Kindly note the refund has been processed successfully.
Our consultant confirmed that the premiums were already submitted when you cancelled the cover, and they informed you that the debit will go off but that a refund will be done as soon as the cancellation is concluded.
If you need help or clarity with anything else, please let us know.
Again, we are sorry to see you go. Should you wish to reinstate your cover, we will gladly assist you.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply02 Jan 2026, 10:00
Official
Hello Sarah,
Kindly note the refund has been processed successfully.
Our consultant confirmed that the premiums were already submitted when you cancelled the cover, and they informed you that the debit will go off but that a refund will be done as soon as the cancellation is concluded.
If you need help or clarity with anything else, please let us know.
Again, we are sorry to see you go. Should you wish to reinstate your cover, we will gladly assist you.
Warm regards,
BetterSure
Kindly note the refund has been processed successfully.
Our consultant confirmed that the premiums were already submitted when you cancelled the cover, and they informed you that the debit will go off but that a refund will be done as soon as the cancellation is concluded.
If you need help or clarity with anything else, please let us know.
Again, we are sorry to see you go. Should you wish to reinstate your cover, we will gladly assist you.
Warm regards,
BetterSure