RB
Richard B
1 reviews | Active since Dec 2021
01 Dec 2025, 14:21
Unauthorised Account transactions - After Cancelation
Debited insurance amounts after giving weeks notice be that we did not proceed with the purchase of the property.
No call back or keeping updated about the refund and the client has to phone in and find out about the refund. Initially said refund can happen next day now has to wait for atleast 3 business days.
Very disappointed with the services and support for Better Sure.
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Replies (1)
BetterSure Financial Consultants's replyOfficial
19 Dec 2025, 11:41Hello Richard,
We sincerely apologise for the inconvenience you experienced. Your request reached us after the debit submissions had already been sent to the bank, and we also had a slight backlog in processing refunds. While this meant we were only marginally outside of the service level agreement, we acknowledge the importance of meeting these timelines to manage your expectations.
Please be assured that we are taking steps to improve our processes so that future requests are handled more smoothly and within the expected timeframes.
Thank you for your patience.
Warm regards,
BetterSure
We sincerely apologise for the inconvenience you experienced. Your request reached us after the debit submissions had already been sent to the bank, and we also had a slight backlog in processing refunds. While this meant we were only marginally outside of the service level agreement, we acknowledge the importance of meeting these timelines to manage your expectations.
Please be assured that we are taking steps to improve our processes so that future requests are handled more smoothly and within the expected timeframes.
Thank you for your patience.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply19 Dec 2025, 11:41
Official
Hello Richard,
We sincerely apologise for the inconvenience you experienced. Your request reached us after the debit submissions had already been sent to the bank, and we also had a slight backlog in processing refunds. While this meant we were only marginally outside of the service level agreement, we acknowledge the importance of meeting these timelines to manage your expectations.
Please be assured that we are taking steps to improve our processes so that future requests are handled more smoothly and within the expected timeframes.
Thank you for your patience.
Warm regards,
BetterSure
We sincerely apologise for the inconvenience you experienced. Your request reached us after the debit submissions had already been sent to the bank, and we also had a slight backlog in processing refunds. While this meant we were only marginally outside of the service level agreement, we acknowledge the importance of meeting these timelines to manage your expectations.
Please be assured that we are taking steps to improve our processes so that future requests are handled more smoothly and within the expected timeframes.
Thank you for your patience.
Warm regards,
BetterSure