Unacceptable Service and Potential Cancellation of All Policies

I am extremely unhappy with the service I have received from BetterSure.

I had multiple appointments booked last week for a consultant to call me, and every single one was missed. I also sent several emails asking for assistance and still did not get the help I needed.

All I am trying to do is get a quote for building insurance on a new property. This is a very basic request, and yet the level of service has been completely unacceptable. I already have existing policies with BetterSure, which makes this even more disappointing.

If this is the standard of service BetterSure offers, then I will seriously be looking at moving all of my policies to another insurer. At this point, I have very little confidence in your ability to provide proper support when it is needed.