1 reviews | Active since Jun 2022
Unacceptable and Unprofessional Service from Bettersure
I am appalled by the sheer lack of professionalism and accountability displayed by Bettersure in handling a recent claim for my mother. During the December holidays, we returned home to an uninhabitable disaster after our geyser had burst and leaked for days. The damage was extensive: blackened walls due to mold, floor tiles detached, water-damaged Built-It cupboards falling apart, a ruined ceiling, and even damage to the kitchen door.
When we filed the claim, Bettersure initially sent an inspector who addressed the geyser issue. However, to our shock, they sent additional inspectors the next day and even on a Saturday, citing the need for cheaper options under their "three-quote system." This unnecessary back-and-forth was both disruptive and unprofessional, but in good faith, we allowed them to proceed.
Now, after all this, they outright refuse to repair the cupboards and tiles – core components of the claim! This refusal is outrageous given that my mother has been a loyal client, paying her premiums diligently without missing a single installment. The expectation of quality service in exchange for consistent payments has been utterly disregarded.
It is clear Bettersure’s strategy relies on exploiting older clients, assuming they will back down and accept subpar outcomes. Unfortunately for them, they underestimated my mother’s resolve. This appalling service will not go unchallenged.
Bettersure, if you cannot uphold your obligations to your clients, you should not be in business. Rest assured, I will escalate this matter through every possible channel until you are held accountable. Your actions are unacceptable, and this kind of treatment will not be tolerated.
To all potential clients: think twice before trusting Bettersure with your hard-earned money. Their lack of integrity and dismissive attitude towards claims will leave you paying for a service that fails you when you need it most.
Consider this your warning, Bettersure. We will not rest until this injustice is rectified.
Thank you for contacting us. We're sorry to hear about the ordeal your family has experienced due to the geyser burst and the further frustration of the service difficulties you've described in your review.
Is the policy in your mother's name? We will need her details (and ID/ policy/ claim reference number) to get all the details on the claim, including the reports, claim outcome and next steps.
We will get back to you as soon as possible.
Warm regards,
BetterSure
Thank you for contacting us. We're sorry to hear about the ordeal your family has experienced due to the geyser burst and the further frustration of the service difficulties you've described in your review.
Is the policy in your mother's name? We will need her details (and ID/ policy/ claim reference number) to get all the details on the claim, including the reports, claim outcome and next steps.
We will get back to you as soon as possible.
Warm regards,
BetterSure
We are pleased to inform you that our team has confirmed the decision to settle the rest of the claim so you can attend to the resulting geyer burst damages. We apologise for the frustration this claim experience has caused your mother and, by extension, you, as her son, who had to help her escalate the issue.
Again, Thank you for bringing this to our attention and allowing us to make things right.
Our consultants will contact your mother regarding the next steps for the claim payout.
Warm regards,
BetterSure
We are pleased to inform you that our team has confirmed the decision to settle the rest of the claim so you can attend to the resulting geyer burst damages. We apologise for the frustration this claim experience has caused your mother and, by extension, you, as her son, who had to help her escalate the issue.
Again, Thank you for bringing this to our attention and allowing us to make things right.
Our consultants will contact your mother regarding the next steps for the claim payout.
Warm regards,
BetterSure
Their dedication, efficiency, and customer-first approach made all the difference.
If it were up to me, these two remarkable professionals would lead a department and train others to deliver outstanding client service. Thank you, Sylvia Chauke and Sylvia Motebang, for your hard work and professionalism. BetterSure is fortunate to have you on their team!
Their dedication, efficiency, and customer-first approach made all the difference.
If it were up to me, these two remarkable professionals would lead a department and train others to deliver outstanding client service. Thank you, Sylvia Chauke and Sylvia Motebang, for your hard work and professionalism. BetterSure is fortunate to have you on their team!
BetterSure
BetterSure