Un happy customer as my claim was not handled properly.

My experience with better sure was not the pleasant one. I took a home insurance with them in 2021 with an understanding that my home will be protected and that’s just what I wanted.

In 29th of July 2024 I submitted a claim as I spotted a mark on my ceiling suspecting that there might be a leak. A day after they sent a service provider for an assessment and they told me that some of the tiles in the roof have broken hence the leak and I was told that after 4 working days the insurance will contact me.

Waited for a week and decided to call them on the 8th day and I was told that the contractor have not yet submitted the findings and free that call I received a call from a service provider that they need to come back for more pictures as the info they submitted was not enough according to the insurance.

They came and took pictures again and weeks went by, no communication from the insurance on the outcome of my claim.

Again o contacted the insurance and the person who assisted me told me that there is a possibility of my claim being rejected as I have indicated that no maintenance was done on my roof which I did not say when I was describing the reason for my claim. I therefore questioned the guy on how does one prevent the roof tiles from breaking as there are contributing factors such as weather condition and no response instead I was told that insurances do try to find loopholes in order to escape their responsibility.

But it’s not final as yet they will call me, on the 29th of August I contacted them again and I was given the same response that my claim might be rejected.

Until to date I haven’t got the final answer mind you in all this there is no communication from their side I had to call them all the time to get an update and I guess that’s how they work. Their service deserve a minus not even zero.