CE
Carien Els-Pretorius
1 reviews | Active since Dec 2019
28 May 2025, 14:47
Took more than 2 months to respond to a simple building claim, declined claim with the worst excuses imaginable
Took more than 2 months to respond to a simple building claim, declined claim with the worst excuses imaginable. No feedback through out the 2 months "investigation", I had to call each time just to hear they will call me back, which they never did. Worst service.
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Replies (1)
BetterSure Financial Consultants's replyOfficial
29 May 2025, 12:27Hello Carien
Thank you for your feedback, and we sincerely apologise for the frustration and inconvenience you've experienced. We understand how disappointing it must have been to wait over two months without consistent updates, and we are sincerely sorry.
We never intend for our clients to feel ignored or undervalued, and it’s clear that we fell short in your case. Your experience is not in line with the service standards we aim to uphold, and we are taking this seriously.
A consultant from our claims administrator is trying to contact you to to offer an apology. Please let us know when would be a suitable time to contact you.
Warm regards,
BetterSure
A consultant from our claims administrator is trying to contact you to to offer an apology. Please let us know when would be a suitable time to contact you.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply29 May 2025, 12:27
Official
Hello Carien
Thank you for your feedback, and we sincerely apologise for the frustration and inconvenience you've experienced. We understand how disappointing it must have been to wait over two months without consistent updates, and we are sincerely sorry.
We never intend for our clients to feel ignored or undervalued, and it’s clear that we fell short in your case. Your experience is not in line with the service standards we aim to uphold, and we are taking this seriously.
A consultant from our claims administrator is trying to contact you to to offer an apology. Please let us know when would be a suitable time to contact you.
Warm regards,
BetterSure
A consultant from our claims administrator is trying to contact you to to offer an apology. Please let us know when would be a suitable time to contact you.
Warm regards,
BetterSure