They were very helpful in explaining the Home insurance and benefits to me but after winning me over to take the insurance, they never sent me my policy documents

Item: BetterSure Financial Consultants
Rating: 3
Author: Phologo P

They were very helpful in explaining the Home insurance and benefits to me but after winning me over to take the insurance, they never sent me my policy documents. I’ve been asking for them but they are not getting back to me as they promise

Helpful (0)

Replies (2)

BetterSure Financial Consultants's replyOfficial

14 Jul 2025, 10:19

Hello Phologo

Thank you for your feedback and for choosing BetterSure to protect your home. We're truly sorry to hear that you haven't received your policy documents as promised—this is not the experience we aim to deliver.

We understand how important it is to have your documentation for peace of mind and clarity on your cover. We’ve escalated your request to our team, and you can expect to receive your full policy pack today.

Thank you again for bringing this to our attention—your trust means a lot to us, and we’re committed to making things right.

Warm regards,
BetterSure

BetterSure Financial Consultants's reply14 Jul 2025, 10:19

Official

Hello Phologo

Thank you again for bringing this to our attention—your trust means a lot to us, and we’re committed to making things right.

Warm regards,
BetterSure

BetterSure Financial Consultants's replyOfficial

14 Jul 2025, 15:48

Hello Phologo

We are happy to let you know that the policy documents have been emailed to you.

Please let us know if you need help with anything else.

Warm regards,
BetterSure

BetterSure Financial Consultants's reply14 Jul 2025, 15:48

Official

Hello Phologo

We are happy to let you know that the policy documents have been emailed to you.

Please let us know if you need help with anything else.

Warm regards,
BetterSure