They don't want to pay my retrenchment claim

July 20 I enquired how to put a claim since I was retrenched in August. July 21 I received a call from Vuyokazi explaining of the process July 22 sent back the retrenchment form together with ID copy and bank statement and later sent Ui19 on August 18 in order to proceed with the claim. October 1 Rohini called me explaining that I need to resend retrenchment form as it was not visible enough together with 3 month bank statement before, during and after retrenchment and home loan statement (I was upset with her why she is telling me now after the form and why should I send home loan statement also even told her I need to report this)

October 5 I sent a visible form and 3 months bank statement as per their request. November beginning of the month they never called me so I took the liberty to call them my partner spoke to Melissa on the 5th giving out info that we don't need to send bank statement for October just have to explain the funds coming to my account and that our claim is waiting to be accessed(I was confused with the info asked my partner to call again) he did call and spoke to Musawenkosi and he confirmed Melissa explain and said that will get feed back 4 to 7days.OK cool I took it that's the way to go and wrote email explain about the funds on the same day.

November 16 the same Musawenkosi sent me email saying I need to send bank statement for October 1-31 November 16 Naledi sent email saying I need to send bank statement for September, October November and explain the incoming funds (I'm confused now with different info) still waiting to send their request... November 17 I get and email with letter attached saying my claimed has being closed failing to send documents as requested. Kindly assist me with this matter cause I feel they don't want to pay the claim. Every month I get different information from different people they are misleading me with false info.