GT
Godfrey T
1 reviews | Active since Jul 2024
23 Dec 2024, 18:25
They didn't take me serious
They didn't take me serious. I called them for Electrical fault and was advised I will only get assisted the following day. My Question is, why do they have emergency options if they cant really adhere to their rules
Helpful (0)
Replies (2)0
Replies (2)
BetterSure Financial Consultants's replyOfficial
24 Dec 2024, 09:02Hello Godfrey
Thank you for bringing this to our attention. We understand your disappointment with the delay in attending to your claim. Please let us look into your profile to see how the claims administrator can speed things up.
We'll ensure you urgently get feedback.
Warm regards,
BetterSure
Thank you for bringing this to our attention. We understand your disappointment with the delay in attending to your claim. Please let us look into your profile to see how the claims administrator can speed things up.
We'll ensure you urgently get feedback.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply24 Dec 2024, 09:02
Official
Hello Godfrey
Thank you for bringing this to our attention. We understand your disappointment with the delay in attending to your claim. Please let us look into your profile to see how the claims administrator can speed things up.
We'll ensure you urgently get feedback.
Warm regards,
BetterSure
Thank you for bringing this to our attention. We understand your disappointment with the delay in attending to your claim. Please let us look into your profile to see how the claims administrator can speed things up.
We'll ensure you urgently get feedback.
Warm regards,
BetterSure
BetterSure Financial Consultants's replyOfficial
24 Dec 2024, 12:36Hello Godfrey
We've looked into your claim and can confirm that the service provider was assigned and ready to conduct the assessment this morning, which you declined. Given the limited number of service providers available at this time of year, we could not arrange a visit to your property last night, and we apologise for that.
Our consultant will call you back later, as per your request, to arrange an alternative time for the assessment.
Warm regards,
BetterSure
We've looked into your claim and can confirm that the service provider was assigned and ready to conduct the assessment this morning, which you declined. Given the limited number of service providers available at this time of year, we could not arrange a visit to your property last night, and we apologise for that.
Our consultant will call you back later, as per your request, to arrange an alternative time for the assessment.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply24 Dec 2024, 12:36
Official
Hello Godfrey
We've looked into your claim and can confirm that the service provider was assigned and ready to conduct the assessment this morning, which you declined. Given the limited number of service providers available at this time of year, we could not arrange a visit to your property last night, and we apologise for that.
Our consultant will call you back later, as per your request, to arrange an alternative time for the assessment.
Warm regards,
BetterSure
We've looked into your claim and can confirm that the service provider was assigned and ready to conduct the assessment this morning, which you declined. Given the limited number of service providers available at this time of year, we could not arrange a visit to your property last night, and we apologise for that.
Our consultant will call you back later, as per your request, to arrange an alternative time for the assessment.
Warm regards,
BetterSure