DN
Dudu N
1 reviews | Active since May 2025
13 Jun 2025, 15:34
They did not honor t...
They did not honor their promise when I submitted my claim, and refused to pay when I was retrenched.
Helpful (0)
Replies (2)0
Replies (2)
BetterSure Financial Consultants's replyOfficial
16 Jun 2025, 13:38Hello Dudu
We're truly sorry to hear about your experience, and we understand how deeply frustrating it must have been during an already difficult time like retrenchment.
We’d like the opportunity to track your profile and provide you with more clarity around the claim outcome, and we will ensure that a consultant contacts you with this information.
Warm regards,
BetterSure
Warm regards,
BetterSure
BetterSure Financial Consultants's reply16 Jun 2025, 13:38
Official
Hello Dudu
We're truly sorry to hear about your experience, and we understand how deeply frustrating it must have been during an already difficult time like retrenchment.
We’d like the opportunity to track your profile and provide you with more clarity around the claim outcome, and we will ensure that a consultant contacts you with this information.
Warm regards,
BetterSure
Warm regards,
BetterSure
BetterSure Financial Consultants's replyOfficial
17 Jun 2025, 15:23Hello Dudu
Our general claims manager has confirmed that your claim was declined due to the expiry of a fixed-term contract. This reason falls under the exclusions specified in our retrenchment benefit, which has all the information outlined in your policy contract. The claim assessor also explained this to you in detail.
If you need more clarity, please let us know, and we can arrange for another call to explain this to you.
Warm regards,
BetterSure
Our general claims manager has confirmed that your claim was declined due to the expiry of a fixed-term contract. This reason falls under the exclusions specified in our retrenchment benefit, which has all the information outlined in your policy contract. The claim assessor also explained this to you in detail.
If you need more clarity, please let us know, and we can arrange for another call to explain this to you.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply17 Jun 2025, 15:23
Official
Hello Dudu
Our general claims manager has confirmed that your claim was declined due to the expiry of a fixed-term contract. This reason falls under the exclusions specified in our retrenchment benefit, which has all the information outlined in your policy contract. The claim assessor also explained this to you in detail.
If you need more clarity, please let us know, and we can arrange for another call to explain this to you.
Warm regards,
BetterSure
Our general claims manager has confirmed that your claim was declined due to the expiry of a fixed-term contract. This reason falls under the exclusions specified in our retrenchment benefit, which has all the information outlined in your policy contract. The claim assessor also explained this to you in detail.
If you need more clarity, please let us know, and we can arrange for another call to explain this to you.
Warm regards,
BetterSure