There is no peace of mind just stress

The service we receiving Here is very poor and they taking us for a ride playing with paying customers Monday 23 September 2024 we called bettersure to notify them about the possible damage to our refrigerator it not freezing and on top it cold but it still on and working just not strong we gave out all relevant information for claim from ID number confirmation of contact details make and model of the fridge years we had it for and consultant advised my husband someone will be coming to our home Wednesday the 25sep 2024 at 09h00 we waited all day by this time the fridge was now not working completely water coming out there was no communication thrusday morning on the 26 sep we decided to call and do a follow up only to be told that there was no claim registered no record on the system about the call we made on Monday we now being asked who did we speak to why didn't we take down the name is it now our responsibility to know all your stuff members so you guys can take accountability I mean our worry is the fridge nothing else things has since started getting spoiled and house flooding and smelling after send out people to check it Thursday and since then there is communication or update and since calls are recorded we still need that call we made Monday and the person to take accountability and accept they wrong doing because it now seems like we didn't notify you guys or time and I know for a fact that immediately I call you guys when you ask for personal information like id or policy number you are loggin into my account and policy so how come you saying it not showing anything about Monday so it means employers can go in and out of clients profile without your system showing records of it ,that means even ***** can be done if I called and spoke to someone and gave them all my information and they had my information too but there is no record of it on your side I need that investigated as well and tell me if you will keep up to the agreement like it a week with a damaged fridge we can't do anything let alone buy groceries or keep anything there is no reassurance here we are in a struggle to get help now the policy holder is khathutshelo Mikosi