SM
SHAILUM M
1 reviews | Active since Dec 2015
21 Feb 2025, 15:18
The wait is over
To whom it may concern, Once again I find myself wondering if Bettersure understands what their role is as an insurance provider. After a very bad first experience I was once again disappointed by this provider. It’s a wait and then wait some more. While waiting for them to fix the issue the recent floods made the damage even worse… once again, I’ve been asked to wait for a callback from them… maybe the 10th time I’m waiting. So, yet again, I called in only to find out that the person handling my claim was on leave, after giving me their word that they would call me back.
Regretfully,
Helpful (0)
Replies (2)0
Replies (2)
BetterSure Financial Consultants's replyOfficial
21 Feb 2025, 15:47Hello Shailum
Thank you for bringing this to our attention. We are saddened by the feedback in your review and disappointed by our claims management approach. Although this season has been laden with numerous claims due to the recent rains across the country, it doesn't excuse us from actively communicating with you to ensure you have status updates on your claim progress.
We are urgently tracking your profile and will ensure you get feedback as soon as possible AND to understand why this is not the first time you have been let down.
Please bare with us while we get this information,
Warm regards,
BetterSure
Thank you for bringing this to our attention. We are saddened by the feedback in your review and disappointed by our claims management approach. Although this season has been laden with numerous claims due to the recent rains across the country, it doesn't excuse us from actively communicating with you to ensure you have status updates on your claim progress.
We are urgently tracking your profile and will ensure you get feedback as soon as possible AND to understand why this is not the first time you have been let down.
Please bare with us while we get this information,
Warm regards,
BetterSure
BetterSure Financial Consultants's reply21 Feb 2025, 15:47
Official
Hello Shailum
Thank you for bringing this to our attention. We are saddened by the feedback in your review and disappointed by our claims management approach. Although this season has been laden with numerous claims due to the recent rains across the country, it doesn't excuse us from actively communicating with you to ensure you have status updates on your claim progress.
We are urgently tracking your profile and will ensure you get feedback as soon as possible AND to understand why this is not the first time you have been let down.
Please bare with us while we get this information,
Warm regards,
BetterSure
Thank you for bringing this to our attention. We are saddened by the feedback in your review and disappointed by our claims management approach. Although this season has been laden with numerous claims due to the recent rains across the country, it doesn't excuse us from actively communicating with you to ensure you have status updates on your claim progress.
We are urgently tracking your profile and will ensure you get feedback as soon as possible AND to understand why this is not the first time you have been let down.
Please bare with us while we get this information,
Warm regards,
BetterSure
SM
SHAILUM M's updateReviewer Update
21 Feb 2025, 16:03No doubt, this has been the fastest reply I’ve received.
SM
SHAILUM M's update21 Feb 2025, 16:03
Reviewer Update
No doubt, this has been the fastest reply I’ve received.