1 reviews | Active since May 2013
The most unhelpful insurance
Bettersure is by far the most unhelpful insurance thats constantly giving clients a run around. You will be promised feedback within 48 hours which never ever happens and you just get sent from pillar to post and its always that they unable to find documentation.
Use their WhatsApp line thats supposed to be helpful, instead you constantly getting prepulated messages that someone will call you shortly for the outcome of your claim.
Which never happens. Its over 7 days since I've submitted the necessary documentation required, the WhatsApp line keeps saying the claim is with verifications or someone will call you to give you the outcome of the claim, that was the last this morning. Upon calling again I'm now been told they cannot locate my documentation submitted.
I've made atleast 6 attempts to call or message Bettersure and not once have they made any attempt to call or update a client of a claim that was logged like 2 weeks ago already. The only time they contact you is if you rate their service on this Hello Peter platform
We sincerely apologise for the frustration and inconvenience you’ve experienced with your claim process. This is not the level of service we strive to provide, and we completely understand the importance of timely communication and resolution.
Warm regards,
BetterSure
We sincerely apologise for the frustration and inconvenience you’ve experienced with your claim process. This is not the level of service we strive to provide, and we completely understand the importance of timely communication and resolution.
Warm regards,
BetterSure
Your service is actually appalling to say the least.
Your service is actually appalling to say the least.
Thank you for reaching out again. We're sorry to keep you waiting. Our consultants are trying to validate the quote you sent us, which is part of our procedure. We will ensure that you get a phone call from us to explain the reason for the wait.
You are a valued client, and we apologise for the service you were exposed to during this claim. We are working on closing those gaps (especially the lack of communication) to ensure you get the premium service we promise.
Warm regards,
BetterSure
Thank you for reaching out again. We're sorry to keep you waiting. Our consultants are trying to validate the quote you sent us, which is part of our procedure. We will ensure that you get a phone call from us to explain the reason for the wait.
You are a valued client, and we apologise for the service you were exposed to during this claim. We are working on closing those gaps (especially the lack of communication) to ensure you get the premium service we promise.
Warm regards,
BetterSure