ML
Mahlatse L
1 reviews | Active since May 2023
06 Oct 2024, 13:52
The claims department of BetterSure is a nightmare
I can only wish it was possible that can capture a camment without even giving them single star.. They take very long to attend to claims, and do not care about their clients. They make decisions based on desktop analysis, they dont perform proper investigations. They are a ****
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BetterSure Financial Consultants's replyOfficial
07 Oct 2024, 09:14Hello Mahlatse
Thank you for contacting us. We apologise that your claim experience was unpleasant and caused you frustration. Please be assured that we care about the outcomes of all our clients and are investigating where we fell short in living up to that promise on your claim.
Our team is investigating your claim. Once we have the claim status report, we will contact you.
Regards,
BetterSure
Thank you for contacting us. We apologise that your claim experience was unpleasant and caused you frustration. Please be assured that we care about the outcomes of all our clients and are investigating where we fell short in living up to that promise on your claim.
Our team is investigating your claim. Once we have the claim status report, we will contact you.
Regards,
BetterSure
BetterSure Financial Consultants's reply07 Oct 2024, 09:14
Official
Hello Mahlatse
Thank you for contacting us. We apologise that your claim experience was unpleasant and caused you frustration. Please be assured that we care about the outcomes of all our clients and are investigating where we fell short in living up to that promise on your claim.
Our team is investigating your claim. Once we have the claim status report, we will contact you.
Regards,
BetterSure
Thank you for contacting us. We apologise that your claim experience was unpleasant and caused you frustration. Please be assured that we care about the outcomes of all our clients and are investigating where we fell short in living up to that promise on your claim.
Our team is investigating your claim. Once we have the claim status report, we will contact you.
Regards,
BetterSure