Terrified of being ****med by BetterLife

Just had the most terrifying experience with Better Life. Last Year I was assisted by Koos Lethoba to take out life insurance, got the documents everything plus the first debit date as 31 January 2020, 2 months almost into 3 months later premium is not being collected. Firstly it was hard to get hold of them and the guy who assisted me was just not keen with taking my call. Apparently the date to debit keeps changing and he is not sure why. Meaning I have not been insured, thinking that I was. The premium did seem too good to be true. Is BetterLife a ****? Really concerned, if this is happening now what will happen when I try to claim?