Terrible to non existent service!!! Pathetic

Email sent to Bettersure on 27/02/2025

Good morning,

I’m requesting feedback concerning a claim (27 January 2024), and reference as per the subject heading.

Bettersure has sent out 2 different service providers on 2 separate occasions to perform leak detection in a wall I have explicitly said that there are no pipes within those walls.

I have also tried communicating via WhatsApp but it is also not helping resolve my matter.

I spoke with consultants and was promised feedback:

• 14/02/2025 @14:10 Nonkululeko was going to call me back but never did • 21/02/2025 @ 11:28 Faizeen called me back to inform me that Bettersure will send me an email

Bettersure has not sent me an email at all, this is so unprofessional. Bettersure is failing me yet my money is taken every month.

Please advise what is happening.

Automatic email received 27/02/2025... Our team has received your query, your case number is ***6.

No further feedback.

Bettersure is beyond disappointing, hoping this will cause some reaction.