1 reviews | Active since Dec 2016
Terrible service; Wrongly debited my account; Still no refund.
<p>Buildings insurance was taken out with Betterlife on the 29th of August and cancelled THE SAME DAY after discussing it with our transferring attorneys. It was cancelled telephonically with Naeem, who assured me it was cancelled and I need not worry. Phone records can be checked. I also emailed a cancellation when my policy documents finally reached me.</p> <p>Fast forward to the 1st of December and my account gets debited with an administration fee and policy fee. After struggling to get hold of anyone, Jabu confirmed my policy was cancelled (but it was cancelled in August already!) and that I would be refunded between 5 and 9 December. This OF COURSE has not happened. I have been at a financial loss for more than a week and a half now.</p> <p>Service has been terrible (no call backs/emails when promised) and promises have been broken. I have warned that I would be reporting this incompetence to the Ombudsman and that is what I will be doing today.</p> <p>I have wasted so much time and money over the phone with this company. </p>
Good Morning Mrs. Van Niekerk
i have spoken to the administrators and they have processed the refund today. They had to wait for clearance from the bank before they could process the refund. Now that this has been done, they can process the refund today.
because the refund is being paid via EFT, it does have a turn around time of 48hours depending on the financial institution.
We do apologise for the inconvinience caused, thus please accept our deepest apologies.
Thank you
Good Morning Mrs. Van Niekerk
i have spoken to the administrators and they have processed the refund today. They had to wait for clearance from the bank before they could process the refund. Now that this has been done, they can process the refund today.
because the refund is being paid via EFT, it does have a turn around time of 48hours depending on the financial institution.
We do apologise for the inconvinience caused, thus please accept our deepest apologies.
Thank you
I will not consider this resolved until the refund has reflected in my account. The least that Better life can do is do an immediate interbank transfer for the inconvenience caused to me due to incompetence.
I will not consider this resolved until the refund has reflected in my account. The least that Better life can do is do an immediate interbank transfer for the inconvenience caused to me due to incompetence.
Good day Mrs. Van Niekerk
I see that a full refund has been paid to you.
I hope you will find it all in order.
If we have been of better assistance, would you mind reviewing the rating.
Thanking you in advance
Good day Mrs. Van Niekerk
I see that a full refund has been paid to you.
I hope you will find it all in order.
If we have been of better assistance, would you mind reviewing the rating.
Thanking you in advance