TERRIBLE SERVICE FROM BETTERSURE INSURANCES

I submitted a claim for my geyser on the 15th of November, and over a month later, I am still waiting for an outcome. As a client, I have had to constantly follow up myself, and every time I call, I get a different story. None of the consultants can provide clear information on the status of my claim. If I’m not being placed on hold for up to 30 minutes, I’m promised a callback for clarity—calls that never happen. A geyser is an urgent matter, but Bettersure doesn’t seem to treat it that way. I am extremely disappointed in this terrible service and WILL NOT recommend this company to anyone. Bettersure, this needs to be resolved immediately!