Terrible service from Bettersure

I cannot believe I am back here again with the same institution regarding the lack of feedback and zero phone etiquette and professionalism from the call centre staff.

I lodged a claim two weeks ago and this is my 4th follow up.

To date, I have received no update or contact from your team regarding this

When I call and select the option to follow up on an existing claim, I am transferred between departments repeatedly and left on hold for excessive periods until I am forced to disconnect. This is extremely frustrating and a poor standard of service.

This matter is urgent. The issue I claimed for poses a safety hazard in my home and I have young children who could be affected if it is not resolved immediately. The continued delay is putting my family at risk.