LO
Lyle O
1 reviews | Active since Jun 2023
12 Nov 2024, 12:47
Terrible Service
We have submitted a claim to BetterSure on the 22nd of October 2024 due to the extreme weather experienced in Port Elizabeth, which damaged the property. Until to date we have not received feedback if our claim was successful. We have received numerous feedback that it is with the underwriters for the past couple of weeks.
Besides this incident my journey with BetterSure was going well.
Helpful (0)
Replies (4)0
Replies (4)
BetterSure Financial Consultants's replyOfficial
12 Nov 2024, 12:53Hello Lyle
Thank you for bringing this to our attention. We're sorry to hear that our service and communication fell below expectations for your claim. We will review the claim status and promptly inform you of the next steps.
Warm regards,
BetterSure
Thank you for bringing this to our attention. We're sorry to hear that our service and communication fell below expectations for your claim. We will review the claim status and promptly inform you of the next steps.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply12 Nov 2024, 12:53
Official
Hello Lyle
Thank you for bringing this to our attention. We're sorry to hear that our service and communication fell below expectations for your claim. We will review the claim status and promptly inform you of the next steps.
Warm regards,
BetterSure
Thank you for bringing this to our attention. We're sorry to hear that our service and communication fell below expectations for your claim. We will review the claim status and promptly inform you of the next steps.
Warm regards,
BetterSure
BetterSure Financial Consultants's replyOfficial
13 Nov 2024, 09:29Hello Lyle
Our consultants have confirmed that a service provider has been to your property for an assessment, and the outcome of the assessment has been shared with you.
If you have any questions, please don't hesitate to contact us.
Warm regards,
BetterSure
Our consultants have confirmed that a service provider has been to your property for an assessment, and the outcome of the assessment has been shared with you.
If you have any questions, please don't hesitate to contact us.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply13 Nov 2024, 09:29
Official
Hello Lyle
Our consultants have confirmed that a service provider has been to your property for an assessment, and the outcome of the assessment has been shared with you.
If you have any questions, please don't hesitate to contact us.
Warm regards,
BetterSure
Our consultants have confirmed that a service provider has been to your property for an assessment, and the outcome of the assessment has been shared with you.
If you have any questions, please don't hesitate to contact us.
Warm regards,
BetterSure
LO
Lyle O's updateReviewer Update
13 Nov 2024, 10:44Hello
I was told that the case is with the underwriters and that decision has not been made.
This is truly confusing please send me an email with the decision.
I was told that the case is with the underwriters and that decision has not been made.
This is truly confusing please send me an email with the decision.
LO
Lyle O's update13 Nov 2024, 10:44
Reviewer Update
Hello
I was told that the case is with the underwriters and that decision has not been made.
This is truly confusing please send me an email with the decision.
I was told that the case is with the underwriters and that decision has not been made.
This is truly confusing please send me an email with the decision.
BetterSure Financial Consultants's replyOfficial
13 Nov 2024, 11:50Hello Lyle
We apologise for the confusing message; the assessment outcome we are referring to is that the claim has been referred to the underwriter. Once a decision has been made, you will receive an email.
Warm regards,
BetterSure
We apologise for the confusing message; the assessment outcome we are referring to is that the claim has been referred to the underwriter. Once a decision has been made, you will receive an email.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply13 Nov 2024, 11:50
Official
Hello Lyle
We apologise for the confusing message; the assessment outcome we are referring to is that the claim has been referred to the underwriter. Once a decision has been made, you will receive an email.
Warm regards,
BetterSure
We apologise for the confusing message; the assessment outcome we are referring to is that the claim has been referred to the underwriter. Once a decision has been made, you will receive an email.
Warm regards,
BetterSure