TERRIBLE SERVICE
TERRIBLE SERVICE I submitted my claim for home content which I have been paying for, had to write to HelloPeter before getting a promise to pay. They gave me AOL which I filled and returned and was promised payment within 3-5 working days, I phoned on day 8 because of non-payment guess what a consultant tells me that my claim was declined. How do you decline a claim that was approved, processed and given an AGREEMENT OF LOSS? This company is taking us for granted and don't value it's customers either because I AM BLACK or because I am not A WELL-KNOWN PERSON
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BetterSure Financial Consultants's replyOfficial
19 Dec 2024, 10:12Hello Nonhlanhla
We apologise on behalf of the claim administrator for the frustrating claim experience that you've endured.
The payment was not settled because it was declined, which resulted in the delay. We are urgently investigating the cause. We also apologise for the incorrect information the consultant shared regarding the claim's status; they misinterpreted the payment outcome for the claim outcome. We assure you this will not happen again.
We are equally committed to all our clients, and we're sorry your claim experience did not reflect this commitment.
Our team is looking into the payment and will ensure you get the payment as soon as possible.
Warm regards,
BetterSure
We apologise on behalf of the claim administrator for the frustrating claim experience that you've endured.
The payment was not settled because it was declined, which resulted in the delay. We are urgently investigating the cause. We also apologise for the incorrect information the consultant shared regarding the claim's status; they misinterpreted the payment outcome for the claim outcome. We assure you this will not happen again.
We are equally committed to all our clients, and we're sorry your claim experience did not reflect this commitment.
Our team is looking into the payment and will ensure you get the payment as soon as possible.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply19 Dec 2024, 10:12
Official
Hello Nonhlanhla
We apologise on behalf of the claim administrator for the frustrating claim experience that you've endured.
The payment was not settled because it was declined, which resulted in the delay. We are urgently investigating the cause. We also apologise for the incorrect information the consultant shared regarding the claim's status; they misinterpreted the payment outcome for the claim outcome. We assure you this will not happen again.
We are equally committed to all our clients, and we're sorry your claim experience did not reflect this commitment.
Our team is looking into the payment and will ensure you get the payment as soon as possible.
Warm regards,
BetterSure
We apologise on behalf of the claim administrator for the frustrating claim experience that you've endured.
The payment was not settled because it was declined, which resulted in the delay. We are urgently investigating the cause. We also apologise for the incorrect information the consultant shared regarding the claim's status; they misinterpreted the payment outcome for the claim outcome. We assure you this will not happen again.
We are equally committed to all our clients, and we're sorry your claim experience did not reflect this commitment.
Our team is looking into the payment and will ensure you get the payment as soon as possible.
Warm regards,
BetterSure