YS
Yolande S
1 reviews | Active since Jun 2025
08 Jun 2025, 13:33
Terrible service
I had an assessment done on 14 Feb for some damage to my house. it's been 4 months and still no response on this. Everytime I email I get a new case nr. I already have 6. This is the worst service ever.
Helpful (0)
Replies (3)0
Replies (3)
BetterSure Financial Consultants's replyOfficial
09 Jun 2025, 09:44Hello Yolande
We are truly sorry for the delay and the repeated inconvenience you've experienced. Waiting four months for feedback—especially after multiple follow-ups—is unacceptable and falls short of the standard of service we aim to provide. The delay was caused by the back-and-forth that the claims administrator has been having with the service provider to get all the details following the assessment.
Kindly note that this claim is at the top of our priority, and a consultant, Sandile, is trying to call you regarding the next steps. Please let us know when it would be a convenient time for him to call you.
Warm regards,
BetterSure
We are truly sorry for the delay and the repeated inconvenience you've experienced. Waiting four months for feedback—especially after multiple follow-ups—is unacceptable and falls short of the standard of service we aim to provide. The delay was caused by the back-and-forth that the claims administrator has been having with the service provider to get all the details following the assessment.
Kindly note that this claim is at the top of our priority, and a consultant, Sandile, is trying to call you regarding the next steps. Please let us know when it would be a convenient time for him to call you.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply09 Jun 2025, 09:44
Official
Hello Yolande
We are truly sorry for the delay and the repeated inconvenience you've experienced. Waiting four months for feedback—especially after multiple follow-ups—is unacceptable and falls short of the standard of service we aim to provide. The delay was caused by the back-and-forth that the claims administrator has been having with the service provider to get all the details following the assessment.
Kindly note that this claim is at the top of our priority, and a consultant, Sandile, is trying to call you regarding the next steps. Please let us know when it would be a convenient time for him to call you.
Warm regards,
BetterSure
We are truly sorry for the delay and the repeated inconvenience you've experienced. Waiting four months for feedback—especially after multiple follow-ups—is unacceptable and falls short of the standard of service we aim to provide. The delay was caused by the back-and-forth that the claims administrator has been having with the service provider to get all the details following the assessment.
Kindly note that this claim is at the top of our priority, and a consultant, Sandile, is trying to call you regarding the next steps. Please let us know when it would be a convenient time for him to call you.
Warm regards,
BetterSure
YS
Yolande S's updateReviewer Update
10 Jun 2025, 09:56Thank you Sandile at bettersure for the quick response to my query and resolving the matter.
YS
Yolande S's update10 Jun 2025, 09:56
Reviewer Update
Thank you Sandile at bettersure for the quick response to my query and resolving the matter.
BetterSure Financial Consultants's replyOfficial
10 Jun 2025, 18:02Hello Yolande
Thank you for your kind words! We're delighted to hear that Sandile was able to assist you promptly and resolve your query efficiently. We'll be sure to pass on your appreciation to him.
Warm regards,
BetterSure
BetterSure
BetterSure Financial Consultants's reply10 Jun 2025, 18:02
Official
Hello Yolande
Thank you for your kind words! We're delighted to hear that Sandile was able to assist you promptly and resolve your query efficiently. We'll be sure to pass on your appreciation to him.
Warm regards,
BetterSure
BetterSure