Terrible Service

Terrible service, had a claim in January for my geyser (still under warranty, don't know what the plumber did but the water outflow / overflow is so heavy and I couldn't understand why my water bill is so high, the water is dripping from the roof). They don't reply or respond to any of my emails, if this continues I will cancel all my policies with Bettersure. I must say this is the worst service I got from any Insurance.