1 reviews | Active since Feb 2013
Terrible experience so far regarding first claim.
Still no resolution or claim number for a geyser burst after 5 days.
I called their emergency number on Thursday, 16th May 2024, regarding a burst geyser. I was told someone from the claims department would be in touch.
The following day at 3pm, a full 24 hours later, I got a call to log the claim. Provided all details and was told I'd receive the claim number via SMS and an assessor would be in touch at the next slot, at 5pm. I never received the SMS or assessor's call.
On Monday, 20th May 2024, I call the claims department to follow up. I get put through to 'head office', who direct me to call the call centre again.
I call the call centre to log a new claim at 10am, and am told someone will call me back in the next few minutes. It is now after 3pm, and I'm still waiting.
Absolutely shocking service.
Thank you for taking the time to give us your feedback. Your concerns have been escalated to the relevant team who will be in touch soon to discuss the way forward. Warm regards,The BetterSure Team#HealthyHome
Thank you for taking the time to give us your feedback. Your concerns have been escalated to the relevant team who will be in touch soon to discuss the way forward. Warm regards,The BetterSure Team#HealthyHome
Once the claim was logged and claim number provided, I was promptly contacted by the insurance appointed service provider to arrange an assessment the following morning, as it was already late afternoon.
The service provider was professional and quickly filed the assessment. Once BetterSure authorised the replacement of the geyser, the service provider moved quickly to set up a same-day appointment to replace the faulty geyser.
Once the claim was logged and claim number provided, I was promptly contacted by the insurance appointed service provider to arrange an assessment the following morning, as it was already late afternoon.
The service provider was professional and quickly filed the assessment. Once BetterSure authorised the replacement of the geyser, the service provider moved quickly to set up a same-day appointment to replace the faulty geyser.
Thank you for the positive feedback and for coming back to close the loop on what started as a complaint. Good client service is essential to us, and we look forward to resolving clients' challenges and hearing the good news when a client is satisfied.
Warm regards,
The BetterSure Team
#HealthyHome
Thank you for the positive feedback and for coming back to close the loop on what started as a complaint. Good client service is essential to us, and we look forward to resolving clients' challenges and hearing the good news when a client is satisfied.
Warm regards,
The BetterSure Team
#HealthyHome