Terrible customer service and lack of accountability

<p>I Called Better life in September and took out a bond cover with them and I was very specific to say the house in question is still in process of being build and i will appreciate if my policy can start in January and if any changes with dates i will call them and update my details.</p> <p>The useless people in the company started debiting my account in October i called them and check with them what was going on and explained our agreement they promised to rectify the error and refund me which never happened November the same thing happened and i had to call them and since they don't understand the basic thing as that i cannot pay for a home cover on a house that is not in my name as yet however still today am still receiving emails that am missing payments on my policy and it will lapse no one in the company knows why the policy was never cancelled even thou i have email confirmations </p> <p> </p> <p>Their service level is worse than government departments, they are the cheapest compared to other insurance companies however with service like that it only shows you will never claim and succeed if anything happen to your house I will rather pay double the premium and get better service than resort to cheap and useless service.</p> <p> </p>