Terrible communication skills

The communication skills from Bettersure is putrid.

Three weeks ago I logged a query for my two policies that had different amount debited over the past three months. This was done via their WhatsApp portal. I was told it would get investigated. On the 30th of January I called again as no feedback had come for three days and was told by a consultant by the name of Jonathan that he will request feedback be provided as its with someone at the moment.

On the 4th of February I got an email from Jabulani advising my premium had been discounted. This was due to an annual increase (which I was not aware about due to the increase letter sitting in my spam folder). I then requested on that very day to please get someone to call me as I would like to understand how my premium was nearly doubled and also an explanation to why my account had different amounts debited to it over the past 3 months.

I am yet to get feedback from them and all I keep getting is whatsapps stating they have not heard from me do I want to continue when stating yes and advising I still require feedback then no response comes for like two days to state thr same thing that they have not heard from me.