JR
Juan R
1 reviews | Active since Aug 2021
10 Apr 2026, 10:59
Terrible client service
After receiving my policy schedule and noticing that neither one if the beneficiaries are correct I contacted bettersure via a phone call and then also a WhatsApp line. Its been 2 weeks now of not being able to update my beneficiaries, the excuse being that the policy is undergoing a premium increase. After waiting more then 10 days I had to contact them again seeing that they do not keep you updated. Still they are not able to update the beneficiaries. My biggest fear is what if something had to happen to me now? My wife would struggle to get the money from bettersure. Im really disappointed with the way this company simply shrug shoulders and blame it on sytems that cannot update but that systems will definitely know if they did not receive payment.
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Replies (5)0
Replies (5)
BetterSure Financial Consultants's replyOfficial
10 Apr 2026, 14:19Hello Juan,
Thank you for contacting us.
We sincerely apologise for the frustration you experienced while trying to update your beneficiaries. While it is true that during the rate review period, the system locks the policy and no changes can be made, we should have kept better communication during this time instead of you having to follow up.
Our team is investigating a workaround on the system limitation to ensure that we can continue to assist our clients to make changes even during the policy lock period.
In the meantime, thank you for taking our client service manager's call for him to assist you, and thank you for your patience even as you endured this unfavourable service experience.
We're committed to serving you with excellence and being there when it matters the most, for you and your family, so you can rest assured that your concerns are being addressed.
If you need help with anything else, please let us know.
Warm regards,
BetterSure
Thank you for contacting us.
We sincerely apologise for the frustration you experienced while trying to update your beneficiaries. While it is true that during the rate review period, the system locks the policy and no changes can be made, we should have kept better communication during this time instead of you having to follow up.
Our team is investigating a workaround on the system limitation to ensure that we can continue to assist our clients to make changes even during the policy lock period.
In the meantime, thank you for taking our client service manager's call for him to assist you, and thank you for your patience even as you endured this unfavourable service experience.
We're committed to serving you with excellence and being there when it matters the most, for you and your family, so you can rest assured that your concerns are being addressed.
If you need help with anything else, please let us know.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply10 Apr 2026, 14:19
Official
Hello Juan,
Thank you for contacting us.
We sincerely apologise for the frustration you experienced while trying to update your beneficiaries. While it is true that during the rate review period, the system locks the policy and no changes can be made, we should have kept better communication during this time instead of you having to follow up.
Our team is investigating a workaround on the system limitation to ensure that we can continue to assist our clients to make changes even during the policy lock period.
In the meantime, thank you for taking our client service manager's call for him to assist you, and thank you for your patience even as you endured this unfavourable service experience.
We're committed to serving you with excellence and being there when it matters the most, for you and your family, so you can rest assured that your concerns are being addressed.
If you need help with anything else, please let us know.
Warm regards,
BetterSure
Thank you for contacting us.
We sincerely apologise for the frustration you experienced while trying to update your beneficiaries. While it is true that during the rate review period, the system locks the policy and no changes can be made, we should have kept better communication during this time instead of you having to follow up.
Our team is investigating a workaround on the system limitation to ensure that we can continue to assist our clients to make changes even during the policy lock period.
In the meantime, thank you for taking our client service manager's call for him to assist you, and thank you for your patience even as you endured this unfavourable service experience.
We're committed to serving you with excellence and being there when it matters the most, for you and your family, so you can rest assured that your concerns are being addressed.
If you need help with anything else, please let us know.
Warm regards,
BetterSure
JR
Juan R's updateReviewer Update
10 Apr 2026, 19:36I like how you getting your " client service manager" to call me and saying he will send the updated policy within the next few minutes is really just a decoy. Yes he did phone me and make the promise, but nothing happened, no update was done and im still waiting for the policy update. You should be ashamed to try and act like your phone call changed anything.
JR
Juan R's update10 Apr 2026, 19:36
Reviewer Update
I like how you getting your " client service manager" to call me and saying he will send the updated policy within the next few minutes is really just a decoy. Yes he did phone me and make the promise, but nothing happened, no update was done and im still waiting for the policy update. You should be ashamed to try and act like your phone call changed anything.
BetterSure Financial Consultants's replyOfficial
13 Apr 2026, 15:46Hello Juan,
Our client service manager has confirmed that a consultant contacted you to share the updated policy on Friday. Please let us know if you haven't received it.
Warm regards,
BetterSure
Our client service manager has confirmed that a consultant contacted you to share the updated policy on Friday. Please let us know if you haven't received it.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply13 Apr 2026, 15:46
Official
Hello Juan,
Our client service manager has confirmed that a consultant contacted you to share the updated policy on Friday. Please let us know if you haven't received it.
Warm regards,
BetterSure
Our client service manager has confirmed that a consultant contacted you to share the updated policy on Friday. Please let us know if you haven't received it.
Warm regards,
BetterSure
JR
Juan R's updateReviewer Update
13 Apr 2026, 15:51Like I said. The client manager phoned to say he will make the changes on the updated policy. But still nothing. So I am still waiting.
JR
Juan R's update13 Apr 2026, 15:51
Reviewer Update
Like I said. The client manager phoned to say he will make the changes on the updated policy. But still nothing. So I am still waiting.
BetterSure Financial Consultants's replyOfficial
13 Apr 2026, 15:55Thank you for clarifying that Juan. We have immediately shared your update with our client service manager and will get back to you as soon as possible.
BetterSure Financial Consultants's reply13 Apr 2026, 15:55
Official
Thank you for clarifying that Juan. We have immediately shared your update with our client service manager and will get back to you as soon as possible.