Terrible call centre experience

I have a claim i want to register but everytime i call them i get connected to claims and they just cut my call. I mnaged to get a hold of 2 claims officers and they both cut my call after putting me on hold.

This is unacceptable. To make matters worse i cant hear the concultants after i complain i cant hear them then suddenly they do something and they suddenly clear. The 2 concultants i got a hold of had very poor serivce desk ethic. They couldnt note down my ID number properly. Like seriously how difficult is that.