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Rajesh T

1 reviews | Active since Mar 2009

14 Aug 2025, 10:03

**Subject:** Formal CompComplaint Regarding Poor Service by Bettersure Home Insurance and Their Contractors

Dear Bettersure Home Insurance Customer Service,

I am writing to formally lodge a complaint about the substandard service I have experienced with your company, specifically regarding the contractors you appointed for repairs, Dakalo Nesh Projects.

The workmanship provided by Dakalo Nesh Projects has been utterly unsatisfactory. Their work was sloppy, careless, and has failed to meet the standards promised in the contract. This has caused me significant inconvenience, frustration, and concern for the safety and integrity of my property.

Despite trusting Bettersure Home Insurance to provide reliable service, the contractors’ poor performance reflects poorly on your company and undermines customer confidence in your policies and services.

I request that you take immediate action to rectify this situation by either arranging a qualified contractor to redo the work properly or providing a fair resolution that addresses the damage and inconvenience caused.

I expect a prompt response and resolution to this matter.

Thank you for your attention.

0
Replies (2)
BetterSure Financial Consultants
BetterSure Financial Consultants's reply15 Aug 2025, 11:14
Official
Hello Rajesh

Thank you for sharing your concerns with us. 

We have spoken to the service provider regarding your experience. 

When we followed up with you, you mentioned concerns about the service provider’s professionalism and timekeeping. While you acknowledged that the work was completed, you were not satisfied with the quality. 

We offered to arrange an alternative service provider to address the issues, but you chose not to proceed as the job was already finished. 

You also requested assistance with registering a new claim for a leak in your patio. We have referred this to our claims team, who will be in touch to guide you through the process. 

We appreciate your feedback and will use it to improve the service we provide to our valued clients. 

Warm regards,
BetterSure
BetterSure Financial Consultants
BetterSure Financial Consultants's reply15 Aug 2025, 15:26
Official
Hello Rajesh

Thank you for the update. That is wonderful and we are glad that you reached a favourable result.

Warm regards,
BetterSure