STRUGGLING TO GET THE ENTIRE REFUND FOR PREMIUMS DEDUCTED AFTER CANCELLATION

I wrote a review about a 2 or 3 weeks back concerning my frustration to cancel a policy with Betterlife as from Aug 2018. Nicole cancelled the policy but my new issue is to get the refund back from this company. I emailed my correspondence with Betterlife where one of their consultant acknowledged the receipt of my cancellation email on 23 Aug 2018 but premiums were deducted for almost a year after they received my cancellation email. Now I have received an R862 refund and Nicole claims that according to their records, I only cancelled in Aug 2019.

So their cinsultant was responding in Aug 2018 to an email that I have written in Aug 2019? Like really! Can these people be fair for once?

To say I'm bored is an understatement. I will not recommend this insurance to anybody, they are ******!