PK
Paul K
1 reviews | Active since Mar 2024
07 May 2025, 10:39
Storm damage
Non resposive claimed lodged 3 April 2025, They send *********** service provide, the send second one after complaint. the have processed his qoutes. they not giving is feedback after several follows and we wrote emails. even yesterday we callled to follow up on email we wrote about follow. completely unprofessional
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Replies (1)
BetterSure Financial Consultants's replyOfficial
07 May 2025, 11:44Hello Paul
Thank you for bringing this to our attention, and please accept our sincere apologies for the poor experience you've had.
It’s completely warranted to feel frustrated when your claim is not handled with the urgency and communication it deserves.
We apologise for the delays and the lack of responsiveness, and this is certainly not the level of service we aim to provide. Your feedback has been escalated to the claims administrator to urgently investigate and resolve the matter.
A consultant will be in contact as soon as possible to provide you with a full update and next steps.
Thank you for your patience, and again, we’re truly sorry for the inconvenience caused.
Warm regards,
BetterSure
Thank you for bringing this to our attention, and please accept our sincere apologies for the poor experience you've had.
It’s completely warranted to feel frustrated when your claim is not handled with the urgency and communication it deserves.
We apologise for the delays and the lack of responsiveness, and this is certainly not the level of service we aim to provide. Your feedback has been escalated to the claims administrator to urgently investigate and resolve the matter.
A consultant will be in contact as soon as possible to provide you with a full update and next steps.
Thank you for your patience, and again, we’re truly sorry for the inconvenience caused.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply07 May 2025, 11:44
Official
Hello Paul
Thank you for bringing this to our attention, and please accept our sincere apologies for the poor experience you've had.
It’s completely warranted to feel frustrated when your claim is not handled with the urgency and communication it deserves.
We apologise for the delays and the lack of responsiveness, and this is certainly not the level of service we aim to provide. Your feedback has been escalated to the claims administrator to urgently investigate and resolve the matter.
A consultant will be in contact as soon as possible to provide you with a full update and next steps.
Thank you for your patience, and again, we’re truly sorry for the inconvenience caused.
Warm regards,
BetterSure
Thank you for bringing this to our attention, and please accept our sincere apologies for the poor experience you've had.
It’s completely warranted to feel frustrated when your claim is not handled with the urgency and communication it deserves.
We apologise for the delays and the lack of responsiveness, and this is certainly not the level of service we aim to provide. Your feedback has been escalated to the claims administrator to urgently investigate and resolve the matter.
A consultant will be in contact as soon as possible to provide you with a full update and next steps.
Thank you for your patience, and again, we’re truly sorry for the inconvenience caused.
Warm regards,
BetterSure