MR
Maropeng R

1 reviews | Active since Jan 2018

02 Nov 2020, 05:09

Still no assistance worst service ever!

And i think by now you have a better feeling of the level of angry i am on... I am now requesting that my query be attended to with urgency by the end of this week i expect a payment to be processed or i will take this further! We have been waiting since MAY! ... You guys are quick to take our money so please do your job and help ur clients.why cover us for retrenchment only to make the process harder. And unbearable! If you loose your job you will expect your insurance that you pay every month to assist you for the service you have been paying for. This is nonsence!

You guys got a response from my former employer with the questions you wanted to be answered. For real we dont want excuses of escalations no thats done you have escalated enough! You have every thing you need you have sent us back numerous times. Now please do your part!. This is not how you treat people.

So i hope this is the last time i have to send such an email or go on social media just get your attention. I expect a response tomorrow 02 November 2020 latest 2:30 you should have an answer by then. No excuses! And please dont call me if its another excuse or escalation this matter shouldv been resolved months ago instead you jut being greedy with ppls money!

Please live up to your name!

0
Replies (1)
BetterSure Financial Consultants
BetterSure Financial Consultants's reply02 Nov 2020, 08:13
Official
Dear Mr Rakgaba

Thank you for sharing your concerns with us, A consultant will be in contact with you shortly to assist.

Kind regards,
The BetterSure Team