Stay away from Bettersure! The WORST insurance company in SA

I have never in my life experienced such POOR customer service.

I have been struggling with a geyser claim for MONTHS! When my geyser was installed, it was not installed correctly by a manufacturer that was appointed by Bettersure (first red flag). Multiple plumbers were sent to assess and rectify the issue, which they couldn't (second red flag - suppliers are not vetted). All while my ceiling and walls are being damaged by this leak. I was informed that I have to pay an access fee for damages that were caused by their poor installation. The reason there was a leak is because the the geyser was NOT installed properly by Bettersure suppliers. The consultant told me that I have to pay the access fee if it is due to poor workmanship on their side. This is a supplier that they sent, that did not do the job properly which resulted in damages and I must pay for those damages.

I have phone MULTIPLE times, I have emailed MULTIPLE times. I even copied their 'service excellence' on mail and NO ONE has bothered to contact me. When I call and give my claim number, they put me on hold and they hang up.

I am not a problematic customer and hardly ever claim but I have been treated so badly by Bettersure. They are ****ming customers! If you need insurance for anything, run far away from Bettersure, get yourself a reputable insurance provider.