Shocking Service

The agent that 'helped' me took two months to cancel my policy after I requested that it be cancelled. He doesn't bother replying to emails, and only reacted to my cancellation request when I got irate. Three months later I am still waiting for him to assist me with the repayment of premiums, as per my policy document, but he has not supp**** me with any information, and does not reply to my emails.