1 reviews | Active since Jan 2025
SHADY COMPANY
If there were a 0 star option that would be the option to pick.
I have received 0 service.
standing on two months without service.
made complaints, the complaint just gets immediately closed and resolved.
they lie to the client. lie to their sister companies (OMI).
I don't even know where to start complaining, as it's been a 0 service since day one.
I've even roped in managers, however they also provide 0 service/understanding.
their whatsapp services were offline to begin with, sent out contractors before assessors, assessor arrived 2 weeks after the incident occurred, getting hold of the company is near to impossible, they don't have a number to call them by to follow up on the claims, etc etc etc etc etc etc etc.
Oh, and when they do get hold of you, its very "shady-like", like they don't want to provide service according to their policy/contract.
"We hear you want to cancel your policy" "You are under insured" "Its not the same" No $h!p?!?! I've received 0 service, I had to pay for the inspections, I had to follow up, I had to get you the quotes, I had to do your work!!! then they want to wiggle their way out with "oh we hear you want to cancel" NO!!!! i want my Flippen service!!!! that I pay for!!!!! they even immediately assumed that we want a cash settlement. we want the damn stuff fixed?!?!
Thank you for contacting us. We apologise for this lacklustre service experience you described in your review. We will use your details to track your profile and better understand the service gaps you have shared to ensure you get assistance and the next steps regarding your claim.
Warm regards,
BetterSure
Thank you for contacting us. We apologise for this lacklustre service experience you described in your review. We will use your details to track your profile and better understand the service gaps you have shared to ensure you get assistance and the next steps regarding your claim.
Warm regards,
BetterSure
No need to apologize. But please don't confuse lackluster with 0.
Please check the complaints sent to yourself and OMI (the tickets that you guys just close).
Please also check the phone calls, the ones where you put the phone down after waiting 50+ minutes.
Please also check the emails, similar to the one you sent above, to help you better understand these "gaps" you speak of.
I believe there to be no gaps, as this insinuates that there was some sort of service to start off with.
Regards
Armand
No need to apologize. But please don't confuse lackluster with 0.
Please check the complaints sent to yourself and OMI (the tickets that you guys just close).
Please also check the phone calls, the ones where you put the phone down after waiting 50+ minutes.
Please also check the emails, similar to the one you sent above, to help you better understand these "gaps" you speak of.
I believe there to be no gaps, as this insinuates that there was some sort of service to start off with.
Regards
Armand