SA
Shareen A
1 reviews | Active since Jun 2012
25 Mar 2025, 23:19
SFA
This whole annoyance left me with such distaste in my mouth with my anxiety reaching the top level of my sanity. I have been a valued client with BetterSure since the past few years, but yet the experience I’ve had the last few weeks make me wonder if your company is just there for a monthly premium instead of the valid claims’ of your clients. I recall the most professional and ever so accommodating insurance staff members selling me the “best” insurance just for me. A middle aged women who needs the sense of security and peace of mind knowing that in case of any unforeseen situation, that my insurer will have my back. It's just sad, I even went to the ombudsman but nothing, do they really think I have money for lawyers
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Shareen A's updateReviewer Update
26 Mar 2025, 08:21 Theft Claim: "Please note that I had informed the assessor as well as all the agents I spoke to that I was unable to provide a specific date for the incident, as the individual who cleaned our yard was also asked by my son to paint the room. During this time, the items were gradually ******, and we only discovered the theft later. Additionally, two bicycles were taken, and I informed Whitney that I would send pictures. However, I was extremely frustrated with how everything was handled, especially as I had to follow up on every detail. The Ombud only seemed to listen to the service provider's side, and I have yet to see anything in my policy that specifically states I should provide pictures of my belongings—who in their right mind would do that? As I explained, the items in question are over 3 years old. I find this whole process to be incredibly disappointing." This was the most draining experience
Geyser Claim: I would appreciate it if the access can be waivered as I am a pensioner
Power Surge: I don't understand how everything is power-surge, but I fixed it
Building: Although I was not happy, I didn't say anything, especially about the payout, as we had to add to that to fix the rest
I'm thinking of getting another service provider that will really value their customers. With BSH I had to do all the follow-up, make calls on my expense and on top of it, ABUSE my company's phone due to *********** staff and assessors. We all know they are there to protect the company, but who protects the client? Not even the ombuds.
Geyser Claim: I would appreciate it if the access can be waivered as I am a pensioner
Power Surge: I don't understand how everything is power-surge, but I fixed it
Building: Although I was not happy, I didn't say anything, especially about the payout, as we had to add to that to fix the rest
I'm thinking of getting another service provider that will really value their customers. With BSH I had to do all the follow-up, make calls on my expense and on top of it, ABUSE my company's phone due to *********** staff and assessors. We all know they are there to protect the company, but who protects the client? Not even the ombuds.
SA
Shareen A's update26 Mar 2025, 08:21
Reviewer Update
Theft Claim: "Please note that I had informed the assessor as well as all the agents I spoke to that I was unable to provide a specific date for the incident, as the individual who cleaned our yard was also asked by my son to paint the room. During this time, the items were gradually ******, and we only discovered the theft later. Additionally, two bicycles were taken, and I informed Whitney that I would send pictures. However, I was extremely frustrated with how everything was handled, especially as I had to follow up on every detail. The Ombud only seemed to listen to the service provider's side, and I have yet to see anything in my policy that specifically states I should provide pictures of my belongings—who in their right mind would do that? As I explained, the items in question are over 3 years old. I find this whole process to be incredibly disappointing." This was the most draining experience
Geyser Claim: I would appreciate it if the access can be waivered as I am a pensioner
Power Surge: I don't understand how everything is power-surge, but I fixed it
Building: Although I was not happy, I didn't say anything, especially about the payout, as we had to add to that to fix the rest
I'm thinking of getting another service provider that will really value their customers. With BSH I had to do all the follow-up, make calls on my expense and on top of it, ABUSE my company's phone due to *********** staff and assessors. We all know they are there to protect the company, but who protects the client? Not even the ombuds.
Geyser Claim: I would appreciate it if the access can be waivered as I am a pensioner
Power Surge: I don't understand how everything is power-surge, but I fixed it
Building: Although I was not happy, I didn't say anything, especially about the payout, as we had to add to that to fix the rest
I'm thinking of getting another service provider that will really value their customers. With BSH I had to do all the follow-up, make calls on my expense and on top of it, ABUSE my company's phone due to *********** staff and assessors. We all know they are there to protect the company, but who protects the client? Not even the ombuds.