CR
Christopher R
1 reviews | Active since Jun 2020
15 Sept 2022, 12:15
**** service frim Bettersure
About 3 months ago i spoke to Sofiso at better sure and i explained to him that we bought a new property an will be moving, we moved into our new house and 2 weeks ago we had a break in and they stole a vew items, i then logged a claim.... after 2 weeks of not hearing anything from bettersure i phoned them to ask what is going on, they then told me that my new address was not registered and the claim was declined..
So my question is after i spike to Sofiso, was he not supposed to get my new details on the system?
Or at least advise me on the correct procedure?
This is the worst service i have reicieved in a very long time.
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Replies (3)0
Replies (3)
BetterSure Financial Consultants's replyOfficial
15 Sept 2022, 12:33Good day
We have received your complaint and noted your concern. We are sorry for the unpleasant experience. We will be in contact to discuss the matter further and to find a solution.
Regards,
The BetterSure Team
We have received your complaint and noted your concern. We are sorry for the unpleasant experience. We will be in contact to discuss the matter further and to find a solution.
Regards,
The BetterSure Team
BetterSure Financial Consultants's reply15 Sept 2022, 12:33
Official
Good day
We have received your complaint and noted your concern. We are sorry for the unpleasant experience. We will be in contact to discuss the matter further and to find a solution.
Regards,
The BetterSure Team
We have received your complaint and noted your concern. We are sorry for the unpleasant experience. We will be in contact to discuss the matter further and to find a solution.
Regards,
The BetterSure Team
CR
Christopher R's updateReviewer Update
19 Sept 2022, 15:39And still no one from Bettersure has tried to contact me??
CR
Christopher R's update19 Sept 2022, 15:39
Reviewer Update
And still no one from Bettersure has tried to contact me??
BetterSure Financial Consultants's replyOfficial
22 Sept 2022, 10:11Good day,
Our internal process is that we log the complaint and then we phone the client. In many instances, clients either have blocked our numbers or we are unable to reach the client. Can you please advise on a suitable date and time period in which we can phone you? This way we can ensure that you are expecting the call and available at the time.
Kind regards,
Elzanne
Customer Experience Manager
Our internal process is that we log the complaint and then we phone the client. In many instances, clients either have blocked our numbers or we are unable to reach the client. Can you please advise on a suitable date and time period in which we can phone you? This way we can ensure that you are expecting the call and available at the time.
Kind regards,
Elzanne
Customer Experience Manager
BetterSure Financial Consultants's reply22 Sept 2022, 10:11
Official
Good day,
Our internal process is that we log the complaint and then we phone the client. In many instances, clients either have blocked our numbers or we are unable to reach the client. Can you please advise on a suitable date and time period in which we can phone you? This way we can ensure that you are expecting the call and available at the time.
Kind regards,
Elzanne
Customer Experience Manager
Our internal process is that we log the complaint and then we phone the client. In many instances, clients either have blocked our numbers or we are unable to reach the client. Can you please advise on a suitable date and time period in which we can phone you? This way we can ensure that you are expecting the call and available at the time.
Kind regards,
Elzanne
Customer Experience Manager