Service Excellence

Following my Bond Approval, I was contacted by an agent of BetterSure to discuss a Life Cover Policy. As a first time property owner applying for a Bond, I was under the false impression that taking our Life Cover with BetterSure was a requirement for using the BetterBond service. Also, due to my lack of understanding in this regard, I felt rather pressured into taking out this cover, and therefore agreed to it without first consulting other providers. As a result, I chose to cancel the policy in order to look elsewhere to try and get a better rate. I was contacted by Naqeeba Hassenjee (Complaint/Cancellation Consultant) who took the time to hear what I had to say, understood my concern and was willing to offer me an acceptable and reasonable solution. Thank you, your kindness and professional service is greatly appreciated! I truly hope that BetterSure acknowledge such excellent performance from their consultants.