**** or disfunctional? They keep charging you after cancellation and don't help you.

**** or disfunctional? They keep charging me after home loan insurance was cancelled in Feb. I have sent many emails regarding this but they rarely respond and have done nothing about this.

10 Feb they rep****: "cession has been cancelled effective 10th of February 2020"

The one time they called saying they did not have the cession letter - which they confirmed receiving in Feb already. So I resent it and still nothing.

They also tried making me give personal details out on a phones call which is bad practice and I refuse - and I tell them to communicate via email. I asked that the caller escalate this to their manager, but they refuse.

When I block their debit orders, they will probably go and blacklist me because they are too pathetic to do their jobs, or they are a **** (which seems more likely).