Sandile Bongo

Thank you to Sandile Bongo for assisting with my claim. Unfortunately the call centre itself wasn't great at all, going from one call centre member to the next having to re explain over and over the problem at hand. There should be one person dealing with each claim from start to finish. The experience with bettersure is still questionable. I must however compliment Sandile Bongo for assisting us and getting things done pretty pronto. From when sandile took over the process went reasonably smooth and I will forever be grateful from when he stepped in. I would rate sandile Bongo a 5star rating as his help and efficiency was excellent and reassuring. The overall team and experience with bettesure needs work but when you find a team member like Sandile these are the qualities that should be focused on. Sandile was helpful, polite and thorough in assisting us in moving forward. I wish you all the best Sandile you are truly an asset to this team. Best wishes